Simple Service Level Agreement Template South Africa

Appropriate availability of customer representatives to resolve a service-related incident or request. The supplier must immediately inform the customer in writing whether the supplier`s level of performance is appropriate or does not meet an element of the supplier`s service delivery during the duration of the contract. Changes to services are communicated and documented to all parties involved. The aim of this agreement is to ensure that the appropriate elements and commitments are in place to provide the provider (s) with consistent IT support and consistent provision by the service provider or providers. Each enhanced language [GREEN] is intended for the user. Any language highlighted [YELLOW] is considered optional or conditional by the legal community. Talk to a lawyer before using this document. This document is not a substitute for legal advice or services. For more information, please see our terms of use. The provider recognizes and accepts that each service credit is a price adjustment that reflects the value of a lost service caused by non-compliance with a level of service. Both parties agree that service credits are a reasonable method of price adjustment to reflect poor performance.

This form was written only for general information purposes. This is not legal advice, advertising, solicitation or tax advice. The transmission of this form and the information it contains is not intended to create a legal and client relationship, and their receipt does not constitute a legal and client relationship. You should not rely on this document or information for any purpose without seeking the assistance of a properly authorized lawyer, including, but not limited to, the verification and advice on the terms of this form, the necessary authorizations in connection with the transactions provided for in this form and all the securities laws and other legal matters provided in this form. Questions like “Who`s doing what? What for? Who responds to the results? Who decides what? “,” the agreement replies. A basic agreement on service levels functions as a list that generally defines what work can be done and what is excluded. This agreement informs both parties of the tasks and the extent of the work to be carried out. In order to support the services described in this contract, the service provider will respond to service incidents and/or customer requests within the following time frames: 2) Provide the customer with a clear, accurate and measurable description of service delivery. This Service Level Agreement (SLA) model can be used on UpCounsel. Download this free service level agreement below and have it tailored to your individual business needs today. This agreement describes the parameters of all IT services covered, as they are understood among themselves by the main stakeholders.

This agreement does not replace existing procedures and procedures unless expressly stated.

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